SkyTrak Connection Problems & Their Solutions

Owning a golf launch monitor is a privilege of a lifetime, especially when it’s a SkyTrak, but before you get overwhelmed by it, you should know about the connection problems that you may experience with it. 

Sounds frustrating? Don’t worry because I’ve got your back! 

Whether you own a SkyTrak or plan to buy one, read on to learn about its connection problems and avoid the trouble.

How SkyTrak Connection Works

Before getting into the nitty-gritty of SkyTrak network issues and their solutions, here’s a brief overview of the three different methods used to connect to the SkyTrak launch monitor. 

  1. USB Mode

USB Mode is the simplest way to connect to the SkyTrak launch monitor using a micro USB cable that pairs it directly to your PC with the need of an internet connection.

  1. Direct Mode

Direct Mode is a wireless connection mode that allows the SkyTrak unit to emit its own Wi-Fi signals. 

This is mostly used in outdoor practice sessions when you don’t have access to a proper internet source.

  1. Network Mode 

Network Mode allows full-fledged internet connectivity via a proper internet source such as your home Wi-Fi or your smartphone’s hotspot.

Watch this YouTube video from 3&1 Golf for more insight into the SkyTrak connection modes:

Everything explained! 

Common SkyTrack Connection Problems [With Solutions]

Problem 1: Unable to Connect to SkyTrak via USB Mode

Connecting to SkyTrak using a USB cable is the easiest way, and you might not expect any problem with it; however, it’s not that simple. 

That’s because the USB connection also allows simultaneous internet connections to take place so you can access SkyTrak online features.

If you’re unable to connect via USB mode, here’s the solution: 

Check Your PC Specifications

Make sure that your PC fulfills the minimum requirements to run the SkyTrak application:

  • OS: Windows 7 (32bit or 64bit)
  • Processor: Intel Core i5 or equivalent
  • Memory: 4 GB RAM
  • Graphics: NVidia GTX 670 or AMD 7850 w/ 2GB (or better!)
  • DirectX: Version 10
  • Network: Broadband Internet connection
  • Browser: Google Chrome (latest version) or Firefox (latest version)

Source: SkyTrak Golf

Ensure Proper Setup 

Oftentimes, you’re unable to connect to SkyTrak via PC just because of an improper setup. If that’s the case, following these steps will hopefully establish the connection:

  • Reset your SkyTrak golf launch monitor and PC.
  • Review the cable setup.
  • Make sure that the SkyTrak app is updated.
  • Plug the micro USB cable into SkyTrak and your PC.
  • Open the SkyTrak app on your computer.
  • Log in and choose USB mode. It’ll start searching for a connection.
  • Switch on your SkyTrak launch monitor.

Tips for Achieving a Stronger USB Connection

If you’ve managed to establish the USB connection but it’s not that strong, these tips and tricks might be of some help:

  • Giving a hard reset to your SkyTrak before starting makes it forget the previous Wi-Fi credentials, which may interfere with the USB connection process.
  • Although the USB cable that comes with SkyTrak works great, if you need to replace it, go for a high-quality USB cable that supports a fast internet connection.
  • Using your PC in “high-performance mode” delivers necessary power to the USB device and restrains your PC from going into “Sleep Mode,” which disables the connection to save power.
  • Make sure that you have a high-quality electrical setup to avoid any kind of connection problems.

Problem 2: Unable to Connect to SkyTrak Direct Mode

Direct Mode is a great way of connecting to SkyTrak without having a reliable internet source, but it may weaken the connection, particularly when you’re out on the golf course.

Going through the same hell? Don’t lose your mind and follow these basic steps:

  • Turn on your SkyTrak launch monitor and PC.
  • Turn on the Wi-Fi connectivity on your PC and make sure it’s not connected to any other network.
  • Enter the connections menu by clicking the central icon on the SkyTrak app.
  • Make sure that the top two lights on your SkyTrak are red.
  • If the middle light is yellow, the unit is already in Network Mode. 
  • Open the Wi-Fi settings on your PC and connect to SkyTrak Wi-Fi.
  • Continue in Direct Mode by returning to the dashboard.

Tips for Avoiding SkyTrak Direct Mode Connection Problems

  • Avoid using special characters in your Wi-Fi network name or password because the SkyTrak system may not recognize it.
  • The network name and password for SkyTrak are case-sensitive. Make sure to enter them correctly.
  • After installing the SkyTrak software on your PC, make sure to have a stable internet connection before logging in for the first time.

Problem 3: Unable to Connect to SkyTrak Network Mode

Connecting to SkyTrak Network Mode requires a Direct Mode connection to learn the network patterns of your PC.

These complicated network requirements may come as a hurdle in connecting to the Network Mode, but as always, I have some solutions for you! 

Follow these simple steps:

  • Turn on your PC and SkyTrak launch monitor.
  • Turn on the device connectivity on your PC.
  • Enter the connections menu by clicking the central icon on the SkyTrak App dashboard.
  • Click Network Mode.
  • Provide your Wi-Fi network credentials.
  • The SkyTrak will flash its lights in cycles before going all green.
  • Once the lights are all green, you’re connected to the Network Mode.

Tips for Avoiding SkyTrak Network Mode Connection Problems

  • Avoid using special characters in your Wi-Fi network name or password because the SkyTrak system may not recognize it.
  • The network name and password for SkyTrak are case-sensitive. Make sure to enter them correctly.
  • After installing the SkyTrak software on your PC, make sure to have a stable internet connection before logging in for the first time. 
  • Don’t use any non-standard security features on your router.
  • Consider buying a Wi-Fi extender for poor signal strength. 

Problem 4: The Wi-Fi Signals Don’t Reach Your Simulator Room

Like all other electrical devices, SkyTrak also relies on a stable Wi-Fi connection to communicate with your smartphone or PC. 

If the Wi-Fi connection is weak or unstable because your Wi-Fi signals don’t reach your simulator room, you’re likely to face some trouble; however, there’s still hope for you. 

Place Your Wi-Fi Router in Your Golf Simulator Room

The best solution to an unstable SkyTrak connection is to place your Wi-Fi router near or in your golf simulator room.

This will help SkyTrak to gain full signal strength and provide lag-free gameplay through an uninterrupted connection. 

Get a Wi-Fi Extender

If you can’t place your Wi-Fi router in your simulator room, getting a Wi-Fi extender is a reliable solution for increasing the signal strength of your Wi-Fi. 

Not only this, but it also allows your SkyTrak unit to hold on to the connected internet source in case the signal drops. 

Problem 5: Unable to Connect to SkyTrak Because of Software Issues

An outdated firmware version or a software issue can also cause problems with SkyTrak’s connectivity. 

These issues can range from minor bugs to more complex problems that prevent the device from connecting to the internet source, but you can troubleshoot these software issues by following a few simple steps.

Update the Firmware Version

  • Install the latest firmware version on your SkyTrak.
  • Check for software updates through the device’s settings menu or the SkyTrak website.
  • If an update is available, download and install it to see if it resolves the connection issue.

Reset Your SkyTrak Device

If the problem persists after updating the firmware, try resetting the device to its factory settings. This can fix any software problem causing the connection issues. 

Be aware that resetting the device will erase any saved data or settings, so make sure to back up your important data before proceeding.

Problem 6: Unable to Connect to SkyTrak in Outdoor Sessions

Taking your SkyTrak for an outdoor practice session means taking it away from a strong Wi-Fi connection. 

You can either use your smartphone’s hotspot connection or use Direct Mode to connect to SkyTrak, which can be traumatic sometimes, but I have some tips that may resolve this issue:

  • Keep a short personal hotspot name and password to allow SkyTrak to recognize it faster.
  • Make sure that you have adequate cellular data and signal strength.
  • In case you’re having difficulty maintaining the connection, turn off the screen lock on your phone because it causes the connection to timeout.

Accessories to Fix Your SkyTrak Connection Problem

In addition to standard troubleshooting methods, you can also use some third-party accessories to fix your SkyTrak connection problems. 

Let’s look at them one by one:

Data-Carrying Micro USB Cable

Unlike common USB cables, data-carrying USB cables are capable of providing both the necessary power and data, which makes them suitable for connecting to SkyTrak via USB Mode. 

Before you buy one, make sure that it’s compatible with your PC or tablet and offers a faster data transfer rate.

Wireless Matrix

Wireless Matrix can help you get rid of USB cables by allowing you to beam the HDMI signal to your TV or projector from your respective device running the SkyTrak app.

Wi-Fi Extender

As represented by the name, a Wi-Fi extender is meant to boost the signal strength of your Wi-Fi router so you can easily access the internet connection even if your device is not in its regular range.

This can be more useful for golfers who can connect to SkyTrak but face an unstable or interrupted internet connection.


Having a SkyTrak launch monitor that’s unable to connect is a golfer’s nightmare, but with some luck and knowledge, you can overcome almost every issue. 

This article contains the most common SkyTrak connection problems and their possible solutions to save your day. 

If the problem persists, contacting the SkyTrak customer support will hopefully fix it.

Catch you in the next one!

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